Except as otherwise prohibited by applicable law and with exception to products that are not true to the form you ordered from Roy Farms, SPC, defective, or damaged at the time you receive them from Roy Farms, SPC, all sales are final and no products may be returned to Roy Farms, SPC and no refunds will be provided by Roy Farm, SPC for any products.
With regard to products that are not true to the form you ordered from Roy Farms, SPC, defective, or damaged at the time you receive them from Roy Farms, SPC, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.